You may not know how
frustrated a stutterer feels until you get really mad at someone who doesn’t
give you a chance to explain yourself. For the stutterer, the words hang in
between his mouth and his heart while he struggles to express himself to the person
who is willing to listen. For you, the words are ready to fly off your lips except
that the other person you intend to speak with isn’t listening.
Communication involves a speaker, the message, a medium of
transmission and a receiver. Considering
this, neither the stutter who has a willing recipient but can’t speak up nor
you who has a free flow of speech but an unwilling listener have communicated.
According to Oxford Dictionary,
Communication is the impart or exchange of information by speaking, writing or
using other medium. It is the successful
conveying or sharing of ideas and feelings.
If you have ever
spoken to someone in your life or gestured towards them in a way that they
understood and responded accordingly, then you are a communicator. Public
speaking is no different. It is communication.
Public speaking simply involves sharing your idea, opinion
or feeling with others with whom you may or may not be familiar.
Once you grasp the
threads of communication in this course, you will crush all your speaking/communication
opportunities.
Ready?
EFFECTIVE COMMUNICATION
“Effective communication is defined as verbal speech or other methods of relaying information that get a point across. Effective communication is when the person who you are talking to listens actively, absorbs your point and understands it.” (Dictionary.com)
Professors Scott M.
Cullip and Allen H. from the University of Winsconsin defined a set of
principles known as the 7C’s of
communication (1952) 1. These 7c’s are necessary for
communication to effectively occur. An effective communication will be
1. Clear
Be clear about the
information you are passing. Have a clear goal in mind and say it a way that
your listener understands exactly what you mean. Don’t leave room, for
assumption.
2. Concise
Eliminate irrelevant
information. Say only what is relevant and useful to your clear goal. Keep things
short. Avoid unnecessary ramble.
3. Concrete
Be specific. Use facts
such as pictures and videos, live demo and figures if possible to support your
message.
4. Correct
Misuse of words, poor
vocabulary, wrong pronunciation gives room for people to misunderstand you.
Take care of those before you speak or write. We will deal with those in module
4.
5. Coherent
Your thought should
flow logically. The examples you give should be connected to your main idea.
6. Courtesy
Be friendly and polite
when communicating. Respect the other person’s culture, value and beliefs.
7. Complete
Say as much as is
required for your listeners to fully understand your message and make a
decision or take a required action.
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